Member Support

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You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.

Once you cancel your account you will retain access to the Academy until your current subscription period ends. You can of course rejoin anytime in the future!

We don’t currently provide any one-to-one support for your membership other than via the Membership Accelerator, but are happy to answer any questions in the membership forum and you can also request feedback on different aspects of your membership site.

We no longer take on client work or develop membership sites – the Academy is our number one priority!

We do have a number of members who do build membership sites for clients though and you can find their details in our Service Directory. Also feel free to post your request in the membership forum and see if another member can help you.

Yes! We’d love to have you upgrade your subscription to an annual membership.

To do so please go to your account page and select the Subscriptions tab. Here you will see a link to ‘Change Plan’ next to your current subscription. Selecting this will allow you to change to an annual membership.

Your account will be pro-rated to take account of any time you have remaining on your current subscription period, so your annual payment may not be taken immediately. You will be told on the checkout page when payment will be taken however.

If your question isn’t answered above please use the form below to get in touch with our support team and we’ll get back to you as soon as we can.

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